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Let's turn your question into insight. You don't need a finished brief – just a starting point. Tell us what you're trying to understand and we'll work with you to shape the rest.

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FAQ

The questions we get asked most.

If yours isn't here, ask it in the message form – we'll add to this list when there's a pattern.

  • A 20–30 minute call to understand what you need and what decision you're trying to make, and importantly whether research is the right approach. We usually start with the basics: What do you already know? What decision needs to be made? Who will make the decision? What will follow this stage? Who are the main audiences? When does it need to be finished by? We don't sell research for the sake of it – sometimes the right answer is 'you already know enough' or 'the information is publicly available'.

  • Yes – we work in all parts of New Zealand, around one fifth of our work each year is in Australia, and we've delivered projects for organisations in Canada, Norway, the UK and the Pacific, as well as for businesses weighing expansion into the US and Asia.

  • Yes. We are members of multiple panels in New Zealand and Australia. And where we're not already listed, our security credentials and track record means onboarding is usually quick.

  • We're SOC 2 Type 1 certified, hold appropriate insurance, and can sign agency-specific NDAs and data-handling agreements. Our default position is more cautious than most agencies expect – and at the end of every project, we agree with each client whether data is retained or deleted, and for how long.

  • You do. Findings, data, instruments, recordings, transcripts – all yours on delivery. We keep an anonymised copy of methodological learnings for our own future practice but delete everything if requested by a client.

  • It depends on the scale and method – a focused submissions analysis project and a multi-year tracking programme are different undertakings. What we promise: honest scoping, so you don't pay for data you don't need, and an indicative range within two business days of telling us what you're facing. For submissions projects, where volume is often unknown at the outset, we quote a range of prices across different submission volumes.