Patterson Hospitality Group
Guest satisfaction for five businesses since 2013: Commodore Hotel, Queenstown Park Boutique Hotel, Hotel Montreal, Touchdown Car Rentals; Flit Airport Parking.
About Global Research. Market and social research experts — independent, evidence-led, plainly written.
For nearly 25 years, Global Research has delivered applied quantitative and qualitative research for central and local government agencies, businesses, and NGOs across Aotearoa New Zealand and beyond.
Who we are
Global Research was founded in 2002 in Christchurch, Aotearoa New Zealand. We've grown into a team of 15 researchers who partner with clients to turn information into insight that informs better public and commercial decisions.
Our work spans the full research lifecycle — from problem-framing and instrument design through fieldwork, analysis and reporting. We're trusted by central government agencies, councils across Australasia, universities, and private clients with long-term customer experience programmes.
We hold SOC 2 Type 1 certification, an internationally recognised standard for data security, privacy, and trust — and we're proud members of the Research Association of New Zealand.
What we do
Research services today.
For each project we assemble the most appropriate team, based on the needs of the work and the skills and experience of our people.
- 01 Public consultation and submissions analysis
- 02 Customer and stakeholder research
- 03 Behavioural insights
- 04 Programme and policy evaluation
- 05 Market understanding and segmentation
Our team
Global Research is a team of university-qualified, skilled, and experienced market and social researchers.
We're grounded in a diversity of social science disciplines, which keeps our research rigorous and our perspective global. Travel, curiosity, and life outside research are common ground — that diversity enhances our work.
15researchers in-house
SOC 2Type 1 certified
RANZMember · Research Association of New Zealand
Our experience
A broad range of adaptable services.
In 2003–2005, we completed landmark research for the Department of Conservation, surveying visitor perceptions of accessible and remote tracks. We collected, analysed, and reported on 4,500 survey responses across three seasons — delivering insights that supported better recreation planning. Check out the project here.
This early work is representative of the diverse projects we continue to deliver for government, commercial, and NGO clients across Australasia and the world. While much of our commercial work is confidential, here are three long-term partnerships we're proud to highlight:
Médecins Sans Frontières
Brand Awareness survey, annually since 2016.
EA Networks
Customer Satisfaction Surveys in 2019, 2021 and 2023.
Track record
Public engagement & submissions analysis.
We have completed over 200 public engagement and submissions analysis projects for major central and local government initiatives, including:
Over 70 public engagement analysis projects for the City of Melbourne.
Over 20 significant New Zealand national policy and legislation projects, including:
- Department of Internal Affairs New Zealand Royal Commission of Inquiry into New Zealand's response to COVID-19 (Phases 1 & 2)
- Ministry of Justice New Zealand Arms Act Rewrite; Incitement on the Grounds of Religious Freedom
- New Zealand Law Commission Advice on the analysis of the Human Rights Act 2024
- Ministry of Social Development Disability Support Services Review
- Ministry of Education New Zealand Education Review | Kōrero Mātauranga
- New Zealand Transport Agency | Waka Kotahi Let's Get Wellington Moving (options assessment)
- Canterbury Earthquake Recovery Authority, Environment Canterbury, Christchurch City Council and partners Five Christchurch and Canterbury post-earthquake Recovery Plans, including Land Use, Residential Development and Red Zone
Over 100 local government projects across New Zealand, Australia, Europe, and North America, including:
- Christchurch City Council District Plan Review; Housing Choice (Plan Change 14 & PCs 12, 13 and 15); Key Activity Centre Development Plans
- Wellington City Council District Plan Review; Spatial Plan; Our City Tomorrow; Library Rebuild; Frank Kitts Park; Te Ngākau Precinct; Speed Limit Review
- Greater Wellington Regional Council Regional Public Transport Plan (2021 and 2024); Regional Land Transport Plan (2021 and 2024); Public Transport Fare Strategy
- City of Port Phillip (Melbourne) South Melbourne Structure Plan; South Melbourne Market; Public Space Strategy; EcoCentre Redevelopment; Melbourne Grand Prix Parking Evaluation
- City of Sydney An Open and Creative City Strategy; Alexandria Transport Plan; George Street pedestrian boulevard; Loftus Street Upgrade; Tech Central Camperdown Precinct
- Gehl Architects for Oslo City Council Public Space Public Life survey
- Red Deer, Canada Mobility Play Book
Working with us
A head start for global clients.
For clients based outside New Zealand, we offer a valuable time-zone advantage. From our base in Christchurch, we deliver results during your off-hours — so you start your day with new insights, not delays.
Whether you need help understanding your market, evaluating your services, or analysing written submissions, get in touch to turn your information into insight.
“Faced with an urgent need to undertake public consultation, Global Research helped the Department of Internal Affairs complete the exercise effectively and in good time — providing an end-to-end consultation package, and taking great care to provide clear and robust analysis of the results.”
Let's get started
Got a decision worth getting right?
Tell us what you're trying to learn. We'll come back within two business days with a candid view on whether — and how — research helps.